POLICIES OF Des Moines Elite Cleaning

 

These policies are in place to help us deliver exceptional service to ALL of our clients every visit. Please read through them.

 

Phone/Office hours Mon to Fri 9AM to 6PM or Text us at 515 525 99 33 and we will call back as soon as possible.

Reschedule easy in your personal account, cancel our service just fill in our online form.

 

Cleaning Hours: We are available for cleaning Monday – Sunday between 8AM till 8PM,

with our last clean of the day scheduled no later than 3:00 PM.
We do offer cleanings before and after these times ask for the options.

 

Holidays: We observe New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day, December 24th and 31.

 

Cancellations: Service reliability is extremely important to us. Cancel 24 hours before your cleaning is scheduled and reschedule within 2 weeks. Otherwise, we have to charge a 60-dollar cancelation fee.

 

Our business number, 515-515-9933 or info@desmoinescleaning.com, is available to you at all times. Email or text us.

 

We understand that circumstances arise that require a cancellation, but if a client has excessive cancellations, we reserve the right to cancel all future cleanings.

 

Access to your home: We will make every effort to arrive at your house in a timely manner. We will always arrive within the scheduled time frame. Circumstances beyond our control such as traffic, weather, or team illness may affect our arrival time. Your flexibility and understanding in these situations are greatly appreciated. We will always do our best to keep you informed of any delays we may be experiencing.

Lock Outs: If we arrive at your home and you forgot to leave the door open, leave a key or door code and our team needs to leave 15 minutes after the scheduled time, without cleaning for any reason, you could be charged 50% of your regular cleaning cost. This to cover our costs.

Making payments: All payments must be made within 5 days after our service. If you have a personal account with Us, you can pay there and also see the amount there. Otherwise Use Venmo @Decorettimom (9933) or Our payment link on the website.

 

Syringes: Should any member of your household require the use of syringes, please ensure that they are disposed of safely. Any secure container like a coffee can, could be used to store used syringes and/or needles prior to disposal. Any unexpected stab by an insecure needle can pose serious health concerns to our staff.

Please dispose of bodily fluid hygiene products appropriately. Please wrap them up in paper/tissues and toss them in a lined canister for easy disposal. We wear gloves to protect ourselves, but we will not be picking up any that may be lying on the floor. (It’s happened!)

 

POLICIES OF Des Moines Elite Cleaning, cont.

 

House Temperature: So that we don’t melt like the Wicked Witch of the West ☺, please if available set your AC to 75 or lower, prior to our arrival. We’re happy to readjust the temperature per your written instructions when we leave.

Inclement Weather: In event of a Hurricane, Tornado or extreme snow we may need to skip your cleaning service in order to keep our teams safe. We’ll do our best to reschedule for the earliest available appointment.

To protect our cleaners and your privacy, please be sure that any confidential or potentially illegal documents or substances are put away before your scheduled cleaning.

Damage or Breakage: We make every effort to take the greatest care while in your home, but we understand accidents happen. Identical replacement is always attempted but cannot be guaranteed. We request that all valuable, irreplaceable, collectible, or heirloom items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our team. Damaged or broken items must be reported to our office within 48 hours of service. Note: We are not responsible for damage due to faulty and/or improper installation of any item. All surfaces (e.g., marble, granite, etc.) are assumed sealed and ready to be cleaned without causing harm. We do have insurance for all of our employees.

 

Your satisfaction is our #1 Priority; therefore, we guarantee all of our cleaning services. Any necessary adjustments must be reported to our office within 24 hours of the cleaning date for resolution by one of our cleaning staff members.

With our continued commitment to our clients, in providing a unique detailed cleaning service, we are excited to offer FREE rotational periodic tasks at each visit. Please look for the enclosed Customer Information Sheet and be sure to fill out the section on Periodic Tasks and return it to us. This free offer is for our weekly and bi-weekly clients only. These tasks are available for a small additional charge to those customers on a less frequency.

 

Des Moines Elite Cleaning

info@DesMoinesEliteCleaning.com

Tel: (515)-515-9933

 

 

Des Moines Elite Cleaning

info@desmoinesEliteCleaning.com

Tel: (515)-515-9933